Caregiving Sensitivity Training

Caregiving Sensitivity Training for Employers and Managers

An employee calls from the hospital, unable to get to work because of a parent’s midnight fall at home.

An employee shares an incredibly personal experience – she’s caring for her mother and her brother, both of whom are dying.

An employee requests flexibility in his work schedule because his partner has been diagnosed with early onset Alzheimer’s disease.

Our work life now includes our life’s work – caring for a family member with a chronic illness or disease or injury. As managers, how do you make room for both in the workplace? How do you find the words to console an employee in a heartbreaking and heart-wrenching experience that can last years?

Our training helps managers respond appropriately so that employees receive support at their home-away-from-home (the workplace) and so that the workplace continues.

Caregiving impacts the workplace: More than 40 million persons in the U.S. provide care to a family member; six in 10 of these individuals also work. Through our training program, managers and employers communicate effectively with their employees who care to ensure the workplace and family caregivers keep working. (A family caregiver is an individual who cares for a family member, like a spouse or parent, or a friend.)

With our three-hour training program, managers and employers gain an insight into a personal caregiving experience. Because of the insights they gain, these managers and employers can now better manage their workplace when an employee becomes a family caregiver.

The interactive training program can be delivered during one half-day session or through three, one-hour sessions.

The training program** objectives are:

  1. To educate managers and employers about a caregiving experience and the worries, concerns and stresses a working family caregiver experiences.
  2. To provide managers and employers with skills and techniques so effective communication with caregiving employees about their experiences and their workload happens.
  3. To help employers and managers become comfortable with emotional discussions with caregiving employees, who are often going through the worst experiences of their lifetime.
  4. To ensure managers and employers are prepared for the impact of caregiving experiences in their workplace so the business continues while employees manage caregiving responsibilities.


1. A Caregiving Overview

  1. Gain insight into the experience of working while caring for a family member.
  2. Understand the strategies to manage the impact of a caregiving crisis on the workplace.

2. Effective Communication

  1. Learn three key skills to use during difficult conversations with employees.
  2. Practice these skills so they can be implemented in the workplace.

3. Manage the Emotions

  1. Receive skills in order to become comfortable with employees going through a deeply emotional experience.
  2. Apply techniques learned which can be used during workplace communications.

We’ve been approved to provide 3 continuing education hours for those who attend our Caregiving Sensitivity Training in Arizona. Continuing education hours are provided by the University of Illinois, College of Medicine, Department of Family Medicine in collaboration with the Continuing Education Institute of Illinois.

The professions provided for are:

  • Certified Dementia Practitioner®
  • Certified Senior Advisor®
  • Social Worker

SHRM Professional Development Credits
This program is valid for 3 PDCs for the SHRM-CPSM or SHRM-SCPSM.

Casandra Porter, Trainer

Casandra has been a family caregiver for over 15 years and is a Certified Caregiving Consultant and Certified Caregiving Educator through As a working caregiver who has worked in the healthcare industry for nearly 20 years, caregiving and the workplace is a special interest topic. As a community member and consultant/educator through, Casandra has helped integrate many individuals into the site, as well as, helping them to find resources or providing consulting services. She was a guest blogger on for over 4 years. She has continued to increase her outreach by offering assistance to family caregivers in her hometown of Tempe, Arizona on a consulting basis.

Casandra was a panelist in the first ever, Caregiving and the Workplace Summit in Chicago on June 2, 2017.  As part of a visionary networking group which consists of Human Resource managers, CEO’s, and various other business professionals that focuses on caregiving and the workplace, she is able to provide valuable insight from the perspective of a working family caregiver. She is looking to continue to participate in events of this type in the Phoenix metro area. Casandra is a presenter and panelist for the 3rd Annual National Caregiving Conference in Chicago, IL on November 9 and 10, 2018. She will lead a presentation for family caregivers on how to remain positive, motivated and inspired during their caregiving journey. She will also be a panelist discussing diversity in healthcare.


next training TBD (sign up for updates); $45* for non-CEU attendees; CEU attendees pay $45* plus $30 for 3 credit units (total $75).

Would you like to schedule this training for your workplace? We’d love to hear from you! Send Casandra an email for availability and rates.

Would your business like to sponsor one of our training sessions? We’d love to hear from you, too! Send Casandra an email for more information.

*Special Price; price to change as of Jan 2019.

**This program was created by founder, Denise Brown.